Return Policy

Return Policy

OUR GUARANTEE

 

At Collins Pecan, we take great pride in the craftsmanship and quality of our products. Attention to detail, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.

 

REFUNDS OR RETURNS

 

GIFTS/GIFT BASKETS DAMAGED IN TRANSIT

 

Upon receipt, please inspect your purchase and notify us of any damage within five business days of the delivery date on the order with enough information to allow us to understand the situation. If determined that the item has been damaged Collins Pecan will go above and beyond to make every effort to satisfy the customer 100%.

 

GIFTS/GIFT BASKETS LOST IN TRANSIT

 

From time to time, deliveries can be lost in transit, delivered to the wrong location or stolen. In such circumstances, the right to damages of any kind against Collins Pecan will be extinguished unless Collins Pecan is contacted within with 10 days from the date on which the delivery should have been delivered, or from the date on which delivery stopped.

 

As always, our goal is your 100% satisfaction. We look forward to serving you!

 

Please contact us with any questions: (229) 226-7693